Terms and Conditions for Ride and Parcel Delivery Services (Uber Clone)

Last Updated: [Insert Date]

Welcome to [App/Company Name] (“we,” “our,” or “us”). By using our ride-hailing and parcel delivery services, mobile app, or website (collectively, the “Services”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these Terms, you may not access or use our Services.

1. Acceptance of Terms

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy. These Terms apply to all users, including drivers, couriers, and customers.

2. Eligibility

To use the Services, you must:

• Be at least 18 years old (or the legal age of majority in your jurisdiction).
• Have a valid driver’s license (for drivers) or government-issued identification (for couriers).
• Have the authority to enter into legally binding agreements.

3. Account Registration

To use our Services, you must register and maintain an active account. By creating an account, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security and confidentiality of your login credentials.
• Notify us immediately of any unauthorized use of your account.

You are responsible for all activity that occurs under your account.

4. Services

a. Ride-Hailing

We provide a platform to connect passengers with drivers for transportation. All transportation services provided by drivers are done in their individual capacity as independent contractors and not as employees of [App/Company Name].

b. Parcel Delivery

We provide a platform for users to request parcel delivery services from couriers. Couriers are independent contractors, and we are not responsible for any damage, delay, or loss of parcels during delivery.

5. User Responsibilities

By using the Services, you agree to:

• Use the Services in a lawful manner and comply with all applicable laws and regulations.
• Refrain from causing harm or damage to other users, drivers, couriers, or third parties.
• Not use the Services for any fraudulent, illegal, or harmful purpose.
• Not transfer, assign, or sell your account to any other party without our consent.

6. Payments and Fees

a. Ride-Hailing Fees

You agree to pay the fare quoted for each ride, including applicable taxes, tolls, and surcharges. Payment is due immediately after the ride, and we may process your payment method automatically.

b. Parcel Delivery Fees

For parcel delivery services, you agree to pay the quoted delivery fee, along with any additional charges for size, weight, or distance. Payment is due upon completion of the delivery request.

c. Payment Methods

We accept various forms of payment, including credit cards, debit cards, and in-app payment methods. You authorize us to charge your selected payment method for all applicable fees.

7. Cancellation Policy

a. Ride-Hailing

You may cancel a ride request within a specific time window without incurring any charges. If you cancel after the driver has accepted the request or within the waiting period, you may be charged a cancellation fee.

b. Parcel Delivery

You may cancel a delivery request before the courier picks up the parcel. If you cancel after the pickup process has started, you may incur a cancellation fee.

8. Driver and Courier Obligations

Drivers and couriers using our platform must:

• Maintain valid insurance, licenses, and permits as required by law.
• Use vehicles or delivery methods that meet our safety and quality standards.
• Follow all applicable traffic laws, safety protocols, and delivery requirements.
• Provide prompt and professional service to users.

We reserve the right to deactivate or terminate any driver or courier account for failure to meet these obligations.

9. Limitation of Liability

We provide the Services on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for:

• The actions, omissions, or conduct of drivers, couriers, or users.
• Any delays, failures, or damages arising from the use of our Services.
• Losses or damages resulting from unauthorized access to your account or payment methods.

10. Dispute Resolution

If a dispute arises between you and another user, driver, or courier, you agree to resolve the dispute directly with the other party. In the event of a dispute with us, you agree to first contact us to seek an amicable resolution. If unresolved, disputes will be settled by binding arbitration under the laws of [Your Jurisdiction].

11. Intellectual Property

All content, logos, trademarks, and intellectual property related to our Services are the exclusive property of [App/Company Name] or its licensors. You may not use, reproduce, or distribute any part of the Services without our prior written permission.

12. Termination

We reserve the right to suspend or terminate your access to the Services at our sole discretion for any reason, including but not limited to violations of these Terms, fraudulent activity, or misuse of the platform.

You may terminate your account at any time by contacting us at [Support Email]. Upon termination, you remain responsible for any outstanding payments or obligations incurred before termination.

13. Changes to Terms and Conditions

We may modify these Terms from time to time. Any changes will be effective immediately upon posting the updated Terms on our app or website. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

• Email: [Support Email]